How does accurate speech recognition technology change the electricity sales industry？
In the traditional telemarketing business, a sales representative usually needs to communicate with customers in a large number of telephone exchanges. This method takes a lot of time and energy to record the conversation and analyze the potential sales opportunities. However, with the development of emerging technologies, accurate speech recognition technology is gradually becoming an efficient tool, which can help sales representatives to process a large amount of information faster and better understand customer needs.
The digital age makes people’s life style easy and convenient, and voice assistant is one of them. We use smart phones or other devices, and try some simple instructions to let voice assistants provide us with answers, predict weather conditions, play videos and so on. It is predicted that by 2022, the value of the global chat robot market will reach 9.2 billion US dollars. More and more enterprises begin to use speech recognition technology as part of their communication process. Sales people are no exception.
When sales representatives communicate with customers, voice recognition technology can automatically record these exchanges and convert the data into contact history. By recognizing the voice of conversation and converting it into searchable text, the sales team can easily retrieve the previous business call records and find the business opportunities that have not been used before. This enables sales representatives to better understand customer needs, and thus focus on business opportunities that are most likely to generate revenue more intelligently.
In addition to recognizing speech more accurately, a technology called natural language processing (NLP) further enhances this process. Although the speech recognition system has completed the work of transcribing human voices into text, NLP needs more support from computers and human linguistics. This technology can transcribe speech into statistical data and classify sentences or paragraphs correctly according to specific words or phrases. It can also identify many other sharp phrases that need clear style and excellent grammar. By combining NLP and speech recognition technology, sales representatives can get natural suggestions without manual participation.
This type of technology makes it easier for sales representatives to handle a large number of call information and perform key operations to maximize revenue. The sales representative can now use his/her own notebook in a free tone without worrying about making others feel sad or adding burden. The application of NLP technology makes sales representatives have more detailed and real experience. In some ways, this technology is used to translate customers’ spoken words and ways in a new way.
Although the emergence of speech recognition technology has brought great influence to the field of electricity sales, it is only the first step. In the next few years, we can expect more powerful and functional products to meet the needs of enterprises.
With the rapid development of machine learning and artificial intelligence, we can be sure that in the future, the industry will continue to make large-scale investments and release more advanced products. Accurate speech recognition technology will continue to provide more efficient tools for sales representatives.